Your Data, Your Control — Account Deletion

If you'd like to delete your TerraFlow account, there are three ways to do it depending on your role.

Option 1 — Email us directly

Send a request to support@terraflow.ca from the email address associated with your account. Include your name and organization. We'll process the deletion and confirm by email.

Option 2 — Ask your organization or user admin

If your organization has a TerraFlow admin or user administrator, they can delete your account directly through the user administration system. This is the fastest option for most users.

Option 3 — Organization-wide removal (for org admins)

If you are the organization administrator and want to remove all users and data associated with your organization, email support@terraflow.ca with your request. We'll work with you to ensure everything is removed completely.

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What happens when your account is deleted

Your account and all associated data will be permanently removed from the TerraFlow platform within 7 days of your request. There is no retention period — once deleted, the data is gone.

If you have questions before submitting a request, email support@terraflow.ca.