Who owns what

TerraFlow doesn't own your data. We sell software. The records captured in it aren't ours.

When a contractor and an operator both work with the same records, how they share them is between them. We don't take a position on it.

Where your data lives

Every client gets its own database. Your records are never in the same tables as anyone else's.

We host on Microsoft Azure.

We'll say this plainly because it matters. Azure is run by Microsoft, a US company, and US legal process such as the CLOUD Act can reach US cloud providers wherever the servers sit. Any vendor who tells you that hosting in one country puts your data beyond another country's law is overclaiming.

If you want the data somewhere no cloud provider's promise is involved, run it yourself. TerraFlow Enterprise installs inside your own network: your servers, your database, your backups. You don't need a policy reason to choose it. It's a deployment choice.

Getting your data out

We designed for you leaving. That's the only honest way to ask you to stay.

  • Full export any time while you subscribe, at no charge: GeoJSON, Shapefile, KML, CSV, DXF.
  • Direct connection to Esri ArcGIS Online and Portal, and export for QGIS and AutoCAD.
  • A documented REST API.
  • On-demand exports, whenever you want a copy under your own control.
  • If your subscription ends: your data is kept intact for 60 days. Ask once in that time and we send a complete export in a standard format, at no charge, within 10 business days. On day 30 we send written notice of the deletion date. On day 61 the data is permanently deleted.

Over time, a TerraFlow account holds more than the records themselves: years of history, the accuracy behind every point, where the field kept disagreeing with the map. That's a good reason to stay. It isn't a lock. When you go, your data goes with you, in formats anything can read. If we stop earning the relationship, you lose a workflow, not your records.

If something happens to us

Locate records carry retention obligations measured in years. They need to outlive any vendor, including this one.

  • Your data can be exported in standard formats while you subscribe, and once more after it ends, so no transition can strand it.
  • Separate databases per client mean your archive can be lifted out whole.
  • On-premises deployment puts the archive on hardware you own.
  • Continuity terms are available under NDA.

We've been on one program, Port Hope, for eleven years, through a change of prime contractor and a change of technology generation. Read how.

Ask every records vendor these questions. These are our answers.

Questions

Where exactly is my data hosted? In a dedicated database in Microsoft Azure. If you need it on infrastructure you control, run it on your own servers with TerraFlow Enterprise.

Is my data subject to US law? TerraFlow is a Canadian company. Our cloud layer is Microsoft Azure, and US legal process can reach US cloud providers. If you need that exposure gone entirely, the answer is on-premises deployment. Then the data never touches infrastructure we or anyone else runs. That comes from where the software runs, not from a promise in a contract. We'd rather give you the accurate answer than the comfortable one.

What happens to my data if I cancel? Your data is kept for 60 days after your subscription ends. Ask in that time and we send a complete export at no charge, within 10 business days. After day 60 it's permanently deleted. Backup copies age out on their normal cycle. The full terms are in our Subscription Terms of Service.

Do you share or sell customer data? No. We don't sell or share customer data, and we don't use one client's data in material for another, not even summarised. Microsoft Azure hosts it, and we'd disclose it only if the law required us to.

Can I run TerraFlow on my own servers? Yes. TerraFlow Enterprise is the on-premises edition: application, database and field sync all inside your network. Anyone who wants it can have it. Details.

Can pipeline operators and locate companies go on-premises? Yes. One thing to plan for: an on-premises system holds the records your own users and contractors submit to it. A contractor who also works for other TerraFlow customers submits to each system separately. A dedicated hosted environment with contractual residency and audit rights is also available. Operators start here.

What security practices do you follow? We're working toward ISO 27001 certification, with regular security audits and penetration testing. Detailed security documentation is available under NDA.

Book a demo questions about rights, residency or continuity? Email support@terraflow.ca and ask the hard version.